Privacy policy

Privacy policy

Privacy and the protection of personal data

(last updated on 23.05.2018)

The protection of your personal information is a priority for BDC Benelux. BDC Benelux is committed to protect the privacy of the Users of the website and ensuring the confidentiality of the data being transferred to us.

During your contacts with BDC Benelux, certain information about you is collected and processed. Since you can be identified as a person on the basis of this data, these data are 'personal data'.

All information about which personal data BDC Benelux processes and how BDC Benelux deals with this in a correct way can be found below.

1. This Privacy statement & policy

This Privacy statement & policy applies to all personal data that BDC Benelux collects and processes from you.

By using the (mobile) website, apps, web shops and other products and services of BDC Benelux, you agree that this Privacy statement & policy applies to the personal data processed by BDC Benelux.

BDC Benelux reserves the right to change this Privacy statement & policy at any time. You can always find the applicable version on the website of BDC Benelux.

2. Personal data held by BDC Benelux

Following data can be collected and processed by BDC Benelux in various ways. These include:

Data that you provide directly to BDC Benelux

  • Identification and contact information: name, first name, address and place of residence, e-mail address, telephone or mobile phone number, date of birth, age, gender, ...;
  • Financial information: bank account number, BIC code, name of the account holder, ...;
  • Log-in data related to a user account: (user) name, e-mail address, password, security question and answer, connection times, ...;
  • Log-in data related to a user account: (user) name, e-mail address, password, security question and answer, connection times, ...;
  • Information concerning the products and / or services you wish to order, favorite products or services, interests, preferences you pass on via our (mobile) websites, apps, webshops, ...;
  • Complaints or feedback via our support channels regarding your experience with BDC Benelux, comments, suggestions, testimonials and all other feedback;
  • Other data and content that you exchange, communicate and share via the BDC Benelux products, (mobile) websites, apps, webshops, ... such as text, images, sound recordings, ....

Information you provide by using the (mobile) websites, apps and webshops

When you use the (mobile) websites or apps of BDC Benelux, the following information can be processed: visited pages, websites and searches by means of cookies (, data you enter yourself on the websites or in the apps and other data you have granted BDC Benelux access to (such as location data, ...).

Data from other sources

BDC Benelux can also collect and process data through other sources, such as the purchase or rental of data collected by suppliers who specialize in this, BDC Benelux's partners, public sources, social media, etc. The rules and preferences of these providers will apply to the use of social media channels, both on you and on BDC Benelux.

On the BDC Benelux websites you can find links to other websites. These websites may not be managed by BDC Benelux and may have their own privacy statement or policy. BDC Benelux strongly advises you to read these and can not take responsibility for these third-party websites.

You are not obliged to provide your data to BDC Benelux or agree with the processing. Nevertheless, in certain cases it will be necessary to communicate personal data to BDC Benelux (such as name, address, e-mail address, etc.), so that proper service can be provided and the applicable legislation can be complied with.

3. Processing of personal data by BDC Benelux

Personal data are processed by BDC Benelux for the following purposes:

  • The realization and execution of an agreement with you (such as closing subscriptions, ordering products and / or services, creating a user account, ...), as well as invoicing and monitoring and collecting these invoices, whether or not via third parties;
  • Making it possible to exchange, create and delete certain information and / or contact other users on (mobile) websites, apps, web shops, ...;
  • Helpdesk
  • The continuous improvement, maintenance and optimization of our products, services, (mobile) websites, apps and their security, as well as the optimization of general, commercial and marketing strategies of BDC Benelux;
  • Personalizing the products and / or services to be delivered to you and the accompanying support services, user information, service messages or other related (electronic) messages;
  • The targeted and optimally tailored sending of advertisements, newsletters and information. For this BDC Benelux can bundle your preferences and interests in a profile. BDC Benelux will always request your permission before using advanced profiling techniques;
  • Compliance with the regulations applicable to BDC Benelux in the broadest sense;
  • Other specific purposes for which separate permission can be requested.

4. Sharing of personal data by BDC Benelux

BDC Benelux may exchange the personal data processed with parent, sister and subsidiary companies within their own organization.

Furthermore, personal data may also be shared with partners, suppliers or other employees of BDC Benelux when the processing by these third parties is necessary for the creation, the execution, the use, the collection, the access or the processing with regard to products, services, ( mobile) websites, apps, webshops, .... With these partners, suppliers or other appointees, the necessary agreements have always been concluded that restrict the use and processing of your personal data and that guarantee sufficient protection of your personal data.

If your consent is legally required or we believe that your consent is appropriate depending on the circumstances, we will always ask for this permission before we share your personal data or forward it to a country outside the European Economic Area.

Your personal data will only be released in accordance with this Privacy statement & policy and / or if this is legally required. In rare cases, BDC Benelux may have to disclose your personal data pursuant to a court order or to comply with other mandatory laws or regulations. BDC Benelux will make reasonable efforts to inform you in advance of this, unless this is subject to legal restrictions.

Our partners, supplier or other appointees may only use your personal data to send you offers, newsletters and other commercial information, if you have given separate permission for this. If you no longer wish to receive this, you can always contact these third parties to stop this use of the personal data (see point 8 of this Privacy statement & policy).

Finally, personal data can always be anonymized and shared with third parties. In this case you will never be identified on the basis of this anonymised data.

5. Your rights

You are always entitled to inspect and correct the personal data that BDC Benelux processes from you.

You also have the right to erase your personal data, limit the operation of your personal data and the transferability of your personal data, insofar as the applicable regulations provide for this.

You can revoke your consent to certain processing at any time and object to the processing of your personal data for serious and legitimate reasons. You also have the right to oppose the use for direct marketing of your personal data, against the transfer of your personal data to third parties (if this transfer is not necessary for BDC Benelux services) and against the preparation of your profile.

For this purpose, you can contact BDC Benelux via the contact information as included in point 8 of this Privacy statement & policy.

You also have the right to submit a complaint to the supervisory authority: (Printing Street 35, 1000 Brussels, Tel +32 (0) 2 274 48 00, Fax +32 (0) 2 274 48 35)

6. Safety policy of BDC Benelux

Security of the data

In order to protect your personal data in the best possible way, BDC Benelux takes all reasonable measures and applies best practices to prevent loss, misuse, disclosure, unauthorized access or modification of this personal data. Both at technical and organizational level, the necessary measures are taken to provide a sufficient level of security.

Payment details are always protected according to the standard encryption that is customary to protect sensitive financial information.

Storage of data

BDC Benelux will not store your data for longer than necessary for its processing, taking BDC Benelux's contractual and legal obligations into account in relation to this data and BDC Benelux's mission to correctly answer customer questions, the qualities of improve products and services and comply with their own legal obligations.

7. Minors

BDC Benelux never consciously collects or processes personal data of minors without the consent of a parent or guardian, which must be given to the products, services, (mobile) websites, apps, web shops, ... and then exercise the rights relating to the minor's data.

If personal data of minors are processed in good faith, BDC Benelux will delete these from their files as quickly as possible after having been informed.

8. Contact details

BDC Benelux BV

Keramiekstraat 18, BE-2801 Heffen

Tel. +32 (0)15 65 10 20